Booking Terms
These booking terms ('Booking Terms') are between XXXX (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation Confirmed with’ section of the Booking Confirmation ('Booking Confirmation') and the person or legal entity making the Booking (‘You/Your’). These Booking Terms are for the provision of accommodation services ('Booking(s)') by Us to You. These Booking Terms are governed by English law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms.
When You make a payment using a credit card, We (or Our parent company or Our trading name if different) will be displayed as the merchant of record.
At the director’s discretion, we have the right to refuse reservations made by guests who we feel may breach the rules of stay.
Bookings
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received either:
(i) full payment of the total price;
(ii) payment of a deposit equivalent to the value of the first night stay;
(iii) any other amount We have specified at the time of Your booking; or
(iv) We have agreed to collect payment from You either on arrival or departure.
Where a deposit or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us on either check-in or check-out or at an earlier date if so requested by direct communication between You and Us.
You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking.
Bookings must be paid for using a valid credit or debit card or via PayPal or any other payment type specified.
When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us.
Prices
All prices include VAT where applicable at the current rate. Prices are per room per night. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated). Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights, and rooms shown.
Availability
In the rare case that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation by Us. If there is a difference in the Price, You will be liable for the price differential. If the differential is less than the original value of Your Booking, a refund of the difference will be made to You.
Arrival and Departure
Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified, You must confirm this directly with Us. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation.
The check-out time is also specified on Your Booking Confirmation.
Visitors and Unregistered Guests
Only guests listed on the booking and who have provided valid identification are permitted to stay at the property. Unregistered guests or visitors are not allowed on the premises at any time without prior written permission from Us.
This policy is in place to ensure the safety, security, and comfort of all guests and neighbours. Any breach of this policy, including hosting unapproved visitors, may result in:
Immediate termination of the Booking without refund;
Forfeiture of the security deposit; and/or
Additional charges to cover any damages or disturbances caused.
Cancellations & Amendments
If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section of Your Booking Confirmation (the ‘Cancellation Deadline’), a full refund will be given including any booking extras paid at the time of Your Booking.
If You cancel Your Booking after the Cancellation Deadline, You will be charged the full value of the first night of Your booking, including any booking extras You have selected for the duration of Your stay.
Should You change the number of guests, dates, room nights, or room type (“Amendment”), then the prices are subject to change.
Should You request an Amendment and We are not in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You provided that such cancellation occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply.
Accessibility
We strive to provide a comfortable stay for all our guests. Please note that access to both apartments is via external stairs, and the property does not have special facilities or adaptations for guests with mobility issues. We apologise for any inconvenience this may cause. If you have specific accessibility needs, please contact us before booking so we can assist you as best as possible.
Payment
The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking or on check-in. Your card statement will display Us (or Our parent company or Our trading name if different) as the merchant of record.
All additional goods and services purchased during Your stay must be paid in full directly with Us.
Security Deposit
This should be paid by bank transfer before arrival and will be returned within 7 days after checking out.
If you cause any damage to the property or smoke on the premises, you will lose your security deposit.
If you misplace the keys, you will have to pay a £50 replacement fee.
Identification
Valid identification must be provided at the time of booking for your protection and ours. This is required to confirm the identity of all guests.
Quiet Hours
This property is located in a residential area. To ensure a comfortable stay for all guests and to respect our neighbors, quiet hours are in effect from 10:00 PM to 7:00 AM.
During this time, guests must keep noise to a minimum, including music, voices, and any other activities that could cause disturbance. Failure to comply with quiet hours may result in penalties or termination of the Booking at the discretion of management.
Liability
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.
We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control.
You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default, or neglect, and You agree to indemnify Us and pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.
Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our other guests.